Support Request: URL Lagging and Crashes Site Kiosk App

Description

I have a Android 55" Touchscreen, IIYAMA PROLITE TF5539AS-B1AG, and I have tried running site kiosk to lock the screen down to a URL for a way finding map. Site Kiosk will lock down the screen to the the URL but when navigating through the map there is a lag and then eventually Site Kiosk crashes.

When I navigate through the map on Chrome through the Android screen it works fine with no lagging. Do you know why this is happening and is there a way to fix this issue? The Map URL is below, please feel free to try it and see how it works for you.

https://screens.ui.qa1.livingmap.com/?screen_id=x1920w

Answer: (3)

Re: URL Lagging and Crashes Site Kiosk App 8/15/2025 10:04 AM
Hello,

according to the product website of the manufacturer (https://iiyama.com/gl_en/products/prolite-tf5539as-b1ag/) the device comes with Android 11. This version of Android is not supported with SiteKiosk Classic for Android, Classic only supports Android up to version 10 and this will not change as it is a legacy product. Please use SiteKiosk Online (https://www.sitekiosk.com/eu/sitekiosk/#SiteKiosk%20Comparison) if your device runs Android 11.
Re: URL Lagging and Crashes Site Kiosk App 8/15/2025 10:14 AM
I am new to this and wasn't aware that site kiosk online worked on Android.

Is there a manual of how I can set this up? Do you think this will change the out come and make the map work as it should with no crashing?
Re: URL Lagging and Crashes Site Kiosk App 8/15/2025 10:46 AM
Hello,

you can find the documentation of SiteKiosk Online here https://sitekiosk.online/help/en/Installation.html and tutorial videos here https://www.sitekiosk.com/eu/tutorials/.

On our SiteKiosk test devices the page loads without problems.
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